Buy back your time.
We handle the rest.
The only thing money is truly good for is buying back more of your time. Concierge is built for the veteran salesperson who has earned the right to stop doing the running around, and start doing only the selling.
Presentator deliveries
When your dealership runs out of lot porters, the delivery does not have to stop with you. A Presentator is an on-call, sales-trained professional who comes out and completes the delivery and handoff on your behalf. They present the vehicle, walk the customer through it, and close out the delivery so you never leave the floor. Deliveries are the flagship, and they are only one of many concierge services.
Make the request
Call the Concierge App phone line or open a request in the Concierge Portal. Tell us the vehicle, the customer, and where it needs to go.
A Presentator is dispatched
A sales-trained, professional Presentator is assigned to your delivery. Need more than one out at the same time? Give us 24 hours notice and we arrange a team.
The delivery is completed
Your Presentator drives the vehicle out, walks the customer through it, completes the handoff, and reports back. You stay on the floor selling.
The first concierge case: Tony Stewart Racing and the Direct Connection crew.
Before concierge was a plan on this page, it was a job at the track. Tony Stewart Racing's Direct Connection crew was, technically speaking, the first team the JOEY crew ran concierge for: handling the running around at the NHRA Northwest Nationals so the crew could stay focused on race day.
That weekend set the pattern JOEY Concierge still follows. You stay on the thing only you can do, and the concierge handles everything else on the list.
The Presentator holding the trophy, standing beside the winning car and in front of the winning driver, is JOEY. He was the first Presentator of the company, and the first Presentator of the JOEY Concierge Team.
Pictured: Matt Hagan of the Tony Stewart Racing team, with JOEY beside him, at the 2025 NHRA Northwest Nationals, the weekend we took the Tony Stewart team to the first place podium.
Now Live in 15 States and Counting
JOEY Concierge is actively operating across the country, expanding into more markets every quarter. Your region is either live now or next on the list.
- Washington
- California
- Oregon
- Idaho
- New York
- New Jersey
- Massachusetts
- Vermont
- New Hampshire
- Connecticut
- Pennsylvania
- Maryland
- Delaware
- Nevada
- Arizona
- + more soon
Want to bring JOEY Concierge to your area? Become a Presentator
The 20 that move the needle most.
Out of all one hundred, these are the high-leverage hand-offs. Each one is hours back in your day or dollars added to your check.
Off-site customer delivery
A sales-trained Presentator drives the sold vehicle to the customer at home or at work and completes the full handoff for you.
Hand off a 90-minute delivery and stay on the lot closing your next deal.Presentator DeliveriesDelivery when porters are out
When your dealership runs short on lot porters, a Presentator covers the delivery so the sale never stalls waiting on staff.
Never lose a same-day delivery to a short-staffed porter desk.Presentator DeliveriesMultiple Presentators on one day
Need more than one Presentator out at once? Arrange a team with 24 hours notice through the Concierge App phone line or the Concierge Portal.
Run several deliveries in parallel on your biggest sales days.Presentator DeliveriesEvening and weekend deliveries
A Presentator handles the after-hours delivery your customer wanted, so you keep your evening and still get the signed paperwork.
Close the deal without giving up your own night off.Presentator DeliveriesLong-distance delivery runs
For a buyer two hours away, a Presentator makes the drive and presents the vehicle so you are not off the floor for half a day.
Keep four hours of selling time on a long-haul delivery.Presentator DeliveriesDelivery with trade pickup
The Presentator delivers the new vehicle and drives the customer trade back to the store in one round trip.
Combine delivery and trade pickup into a single logistics run.Presentator DeliveriesDMV title and registration runs
A concierge runner takes title and registration paperwork to the DMV and waits in line so you never leave the floor.
Reclaim a half-day every time the DMV line would have been yours.Paperwork, DMV, and TitleMissing-document chase
Concierge calls the customer for the missing proof of insurance or signature page so the deal funds without you nagging.
Get deals funded faster without playing document collector.Paperwork, DMV, and TitleTrade appraisal pickup
A concierge driver picks up a customer trade for appraisal so the buyer never has to drive to the store first.
Appraise trades without making the customer come in.Vehicle LogisticsCustomer ride to the dealership
Concierge arranges a ride for a buyer without transportation so a no-car customer still becomes a sale.
Close buyers who could not otherwise get to the lot.Customer Pickups and Drop-offsTest-drive at the customer location
Concierge brings the vehicle to a serious buyer for a test drive at their home or office.
Convert busy buyers who cannot make it in to test drive.Customer Pickups and Drop-offsDealer-trade vehicle pickup
Concierge drives to the trading dealership and brings back the exact unit your customer wants.
Land a dealer trade without losing a selling day to the drive.Dealer Trades and SourcingDay-off lead coverage
On your day off, JOEY and concierge keep your leads warm and handle handoffs so nothing goes cold.
Take a real day off without losing a single lead.After-Hours and Days-Off CoverageVacation desk coverage
While you are away, concierge fields your pipeline, answers buyers, and queues deals for your return.
Come back from vacation to a full, warm pipeline.After-Hours and Days-Off CoverageOverflow internet leads
When more leads land than you can touch, concierge handles the overflow first-contact so none age out.
Touch every lead even on your busiest days.Overflow Lead HandlingSpeed-to-lead first response
Concierge backs up JOEY to make sure every new lead gets a personal reply within minutes.
Win the deal by being first to respond, every time.Overflow Lead HandlingDemo vehicle staging
Concierge pulls, fuels, and stages the demo unit up front so it is ready the moment your buyer arrives.
Start every test drive without the scramble to find the car.Demo and Delivery PrepFollow-up calls placed for you
Concierge makes your routine follow-up calls and texts you back only the buyers who responded.
Skip the dial grind and talk only to live buyers.Follow-up Done For YouPost-sale thank-you outreach
Concierge sends a personal thank-you and review request after every delivery so your CSI climbs.
Lift your CSI and reviews without lifting a finger.Follow-up Done For YouWhatever the ask, handled
If it saves you time and is reasonable in the car business, request it through the Concierge App phone line or Portal and a person handles it.
One line for anything that buys back your hours.Sales Errands and Concierge Extras
Everything you can hand off.
One hundred concrete tasks, grouped into the 10 kinds of help a senior salesperson actually needs. Open any group to see the full list.
- 12
Presentator Deliveries
Sales-trained Presentators complete your vehicle deliveries and handoffs so you never leave the floor.
- Off-site customer delivery
- Delivery when porters are out
- Multiple Presentators on one day
- 11
Paperwork, DMV, and Title
DMV runs, titles, plates, payoffs, and missing-document chasing handled start to finish.
- DMV title and registration runs
- Out-of-state title processing
- Temporary tag pickup and delivery
- 10
Vehicle Logistics
Vehicles moved wherever they need to go: detail, service, sister lots, auctions, and back.
- Trade appraisal pickup
- Vehicle to detail and back
- Service loaner swaps
- 8
Customer Pickups and Drop-offs
Rides and visits that get buyers, co-signers, and trades to the deal, and everyone home again.
- Customer ride to the dealership
- Drop the customer home after delivery
- Spouse or co-signer pickup
- 7
Dealer Trades and Sourcing
Dealer trades located, picked up, swapped, and condition-checked store to store.
- Dealer-trade vehicle pickup
- Dealer-trade paperwork exchange
- Locate-and-source coordination
- 7
After-Hours and Days-Off Coverage
Your pipeline stays warm on days off, vacations, sick days, nights, and holidays.
- Day-off lead coverage
- Vacation desk coverage
- After-hours customer replies
- 8
Overflow Lead Handling
Overflow leads answered in minutes so no opportunity ages out while you are with a customer.
- Overflow internet leads
- Speed-to-lead first response
- Lead requalification sweeps
- 8
Demo and Delivery Prep
Demos staged, deliveries bowed and prepped, and owner packets ready before the customer arrives.
- Demo vehicle staging
- Delivery-day bow and stage
- Feature and tech walkthrough prep
- 9
Follow-up Done For You
Routine follow-up calls, thank-yous, reminders, and re-engagement done in your name.
- Follow-up calls placed for you
- Post-sale thank-you outreach
- Service-to-sales follow-up
- 20
Sales Errands and Concierge Extras
Bank drops, research, scheduling, and every other time-eating errand a person can run for you.
- Buyer gift and amenity runs
- Bank and payoff drops
- Insurance office coordination
Your time is the asset. Start protecting it.
One hundred jobs off your plate, an on-call Presentator for your deliveries, and a human concierge team behind it all. This is what the Concierge plan buys you.
Concierge and Presentator delivery availability varies by region and is expanding.
Interested in joining the network? Become a Presentator