Per-Customer Rate Limits

Control & SafetyProUpdated 2026-06-18

Enforces per-customer send limits across all channels so no contact is ever storm-messaged in a burst.

What it does

Enforces per-customer send limits across all channels so no contact is ever storm-messaged in a burst.

Per-Customer Rate Limits is part of JOEY's Control & Safety system. You are always in command. Set the daily volume, the schedule, and the tone; pause everything with one click; cap first-touch behavior; and trust the built-in guardrails (cooldowns, single-active locks, circuit breakers) that stop JOEY from ever double-sending or running when it should not. Power with a brake pedal.

Who it is for

Built for salespeople and dealership teams who want control & safety handled automatically instead of by hand. If you are losing time or missing follow-ups in this part of your day, this is where JOEY takes the load off.

How to use it

  1. Turn it on from your JOEY command room (it runs inside your normal workflow).
  2. Set your pace and guardrails once, then let JOEY work it every shift.
  3. Watch it live in the dashboard and step in any time you want manual control.

In the Control & Safety system

You set the pace, the guardrails, the kill switch.

See all Control & Safety features →

Related features

Ready to put JOEY to work?

See pricing, or get started and have Per-Customer Rate Limits running today.

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