Everything JOEY can do
187+ capabilities across 12 systems that feed each other. Start at the centre, then open any system to see inside it.
An illustration of how JOEY's systems connect and hand work to each other. The motion is illustrative, not live telemetry.
JOEY, by the numbers.
FIG.01 / SPEC SHEET187+
Features shipped
144
Free tools live
12
Systems
3
Channels
Text / Email / Call
6
Step first contact
15+
States served
24/7
Always on
Nights + weekends
$150
Starts at
Per month
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Lifetime sends
Texts + emails + calls, all time
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Texts sent
All time
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Emails sent
All time
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Calls placed
All time
Counts derived live from the shipped product. Capabilities, not guaranteed per dealer outcomes.
In the works
What we are building next. In progress, not yet shipped, and no promised dates.
Live view of every JOEY at work
Watching each running assistant from one place, the way the rest of the fleet already reports in.
Hosted run mode
Running JOEY on our machines instead of yours, with a live view of the session.
Per-seat CRM sign-in
Each person on a team connecting their own CRM login, so JOEY works every seat independently.
Mod Market catalogue
Browsing and installing add-ons from inside JOEY. The storefront is up; the catalogue and install flow are still being built.
Spotlights
The flagship capabilities, each with its own page.
Lot AI
Ask the Lot anything, in plain English
A chat that answers questions about your live inventory: what is aging, what fits a budget, what to pitch next. No dashboards to dig through, just ask.
See Ask the Lot →CPV
Your whole CRM, one live console
CPV (CRM Pro View) puts customer intel, a reactive inbox, your live pace, commission, and inventory on one screen instead of a dozen CRM tabs.
Open CPV →Daily Lot Walk PDF
Walk your lot prepared, every morning
Every morning JOEY generates a Daily Inventory Lot Walk PDF so you know every aging unit and have fresh talking points before the first customer arrives.
See the Daily Lot Walk PDF →Auto Dialer
A power-dialer that works the list for you
JOEY places follow-up calls, leaves voicemails, and logs every outcome to your CRM. TCPA-aware and built to route straight to a real desk, not a black box.
See the Auto Dialer →First-Contact Ritual
Every new lead gets the full 6-step ritual
KBB offer extract into the knowledge base, a first note, a text opt-in, a personalized email, a call routed to your mobile, and a follow-up note, all within minutes.
See the First-Contact Ritual →Free Tools Library
A free tools library for the whole day
Commission and deal math, recall and VIN lookups, follow-up helpers, and objection word-tracks. No signup needed, search by name or filter by category.
Browse the tools →Every capability, by system
The full list of all 187+ capabilities, grouped by the system they belong to.
Outreach
23Automated Outbound CallsPlaces outbound calls on your behalf, routes hot leads to your mobile, and logs every interaction automatically.Personalized Text OutreachSends texts with real vehicle details (the customer's actual trade-in, offer amount, and name), not generic templates.Intelligent Email DraftingCrafts emails from live KBB and inventory data, matched to the customer's buying stage and vehicle interest.Inbound Reply AutomationDetects and classifies inbound customer replies, drafts an appropriate response, and routes hot signals to you in real time.6-Step First-Contact RitualEvery new lead gets the full ritual (KBB extract, first note, text opt-in, personalized email, call to your mobile, and a follow-up note), all within minutes.Multi-Channel Follow-Up SequencesOrchestrates text, email, and call follow-ups across the lead lifecycle so no prospect goes dark after the first touch.Appointment Slot ProposalsSuggests specific appointment times inline with outreach messages, reducing the back-and-forth that kills scheduling.ICO Subject-Vehicle MatchingPulls the exact vehicle, offer amount, and customer info from the KBB instant-cash-offer link and injects it into every outreach message.Shift-Aware Proactive GatingProactive re-engagement respects your work schedule, arming during your shift and sleeping outside it, so outreach timing feels natural.Hot-Lead & STOP TriageInstantly detects buying signals and opt-out language in inbound messages, escalating hot leads and hard-suppressing opt-outs without delay.ICO First-Contact RitualFull KBB cash-offer sequence, zero steps skipped.Reactive Inbox 8s PollAuto-drafts replies within seconds of a customer message.24/7 New-Lead First ContactFull ritual within 10 min any hour, no lead goes cold overnight.Dual-Channel SendText + email companion every cycle, every lead.Two-Way iMessage RelayReply from your iPhone in real iMessage, and every reply routes back into the CRM timeline automatically.2-Minute Grace PeriodCountdown + cancel window before any send, a safety net.A/B Variant TestingRotates message variants, logs winners over time.Manual Reply QueueType a reply, delivered verbatim. Full control when you want it.Lost-Lead Resurrection DripRevives 30-day-dormant leads with a fresh sequence.Service-to-Sales BridgeConverts service customers into sales outreach candidates.Sales-Event Pre-BlastTargeted blast before events, no double-send guard.Cross-Channel RecoveryRevives stalled FBM leads via CRM outreach.Come-to-You Re-EngagementCome-in-today nudge for aged leads, arms when asked.
Leads
25Person-Based Lead DeduplicationMerges duplicate leads by phone, email, and name match, so one customer is always one profile, no split history.Lead Lifecycle State MachineTracks every lead through a defined lifecycle (new, first-contacted, engaged, appointment-set, sold, dead) and gates outreach by state.Customer History ProfilesBuilds a rich per-customer profile from all prior touchpoints, past vehicles, prior offers, and communication history.Compliance Audit TrailEvery send is logged with timestamp, channel, content, and reasoning, giving you a full paper trail for any regulatory review.Fresh-Lead 24/7 ResponseFirst-contact ritual fires around the clock for new leads, securing your response before competitors even see the notification.Inbound Lead ClassificationAutomatically classifies every inbound lead source (ICO, internet, walk-in, referral) and routes to the right workflow.Orphan & Coverage-Gap DetectionScans for leads that were never contacted or fell through the cracks, and auto-queues them for a catch-up first touch.TCPA-Gated Power DialerOne call per interval, hard 8am-9pm TCPA gate enforced.Dialer Dynamic Hold + Conversation FreezeHold scales to pace, pauses automatically on live conversation.Dialer Resume-from-CursorResumes exactly where it left off, no re-dialing contacts.Lead Type ClassifierAuto ICO/buyer/seller routing at intake.Hot Lead DetectorFlags high-urgency leads and surfaces them first.Priority-Keyed Lead OrderNever-contacted leads always surface first in every sweep.Bell-Miss Safety NetCatches leads the CRM notification bell misses.Off-Shift Coverage ExtensionExtra passes while leads remain, never leaves early.Shift-Pacing EnginePaces outreach to reach every lead before shift close.2x Proactive ThroughputDual-worker engine, zero duplicate touches.Mining Filter Rotation5-segment filter sweep, nothing neglected.Deals-Desk OutreachWorks ~1000 deal-stage customers systematically.Stall Escalation DigestPrioritized hot-lead call list for stalled deals.Inventory Wish-List MatchTexts the customer automatically when a matching car lands.Lead Coverage AuditShows exactly who still owes a text or email.Customer Behavior TimelineA chronological timeline of each customer journey (views, replies, calls, and appointments) so you can read intent at a glance.New Leads TrackerTracks new leads detected in the last hour, five hours, and twenty four hours, and watches the count climb from the start of your shift.Dialer Skip-Called-Today ToggleA toggle on the dialer that skips any lead already called today, so you never work through the list only to redial someone you just spoke to.
Marketplace
4Facebook Marketplace Auto-PostingPublishes inventory listings to Facebook Marketplace daily with photos, pricing, and vehicle details, zero manual effort.FBM Autoreply EngineMonitors your Marketplace inbox and replies to customer-last messages with personalized, on-brand responses 24/7.FBM Lead Capture to CRMConverts Marketplace conversations into CRM leads automatically, captured, deduped, and ready for the first-contact ritual.Photo & Data SyncKeeps Marketplace listings in sync with your live inventory. Prices, photos, and availability update automatically.
Inventory & Analytics
8Daily VDP Scan (VIN / Price / Photos)Crawls your dealership's live vehicle detail pages every morning and evening, extracting VIN, price, and photo count.AM/PM Snapshots & DiffsTakes a timestamped inventory snapshot twice daily and surfaces a diff: every price change, new arrival, and departure.Google Sheets SyncPushes the latest inventory snapshot to a live Google Sheet so your whole team always has a current view.Vehicle History EnrichmentEnriches each VIN with history data (mileage trend, prior price, and days-on-lot) to support smarter offer conversations.Inventory Trend AnalysisSurfaces which vehicles are aging, which are turning fast, and where your lot mix is shifting, updated daily.Live Fleet View DashboardReal-time dashboard grouping customers and vehicles. See every active lead, message, and touchpoint in one place.Dealership LOT AIAsk any question about your inventory and get an instant answer. WhiteGold score, days-to-sale prediction, price trend, and natural-language lot queries, all from one AI that knows every car on your lot.Ultra-Instinct Vehicle ReportFull formatted report for any VIN on demand.
Compliance
25TCPA Opt-Out EnforcementDetects opt-out language in any inbound message, hard-suppresses the customer instantly, and never contacts them again.Quiet-Hours GatingEnforces regulatory quiet hours for all channels. Proactive outreach never fires outside approved windows.Consent LedgerTracks and persists opt-in consent status per customer per channel, surfacing it in every send decision.5+ Compliance Guard GatesEvery outbound message passes through layered gates (rate limits, opt-out status, quiet hours, consent, and payload audit) before sending.100% Compliance Re-ScanPeriodically re-scans the full contact database against the latest suppression list to catch late opt-outs across all channels.PII Payload AuditInspects every outbound payload for PII leakage before it leaves the system, logging any anomalies for review.Domain Compliance MonitorContinuously monitors your sending domains for DMARC, DKIM, and SPF alignment, and alerts on any misconfiguration.Anti-Storm Circuit BreakerHalts 5+ touches per 20 min to one person automatically.Hard Opt-Out SuppressionSTOP keyword suppresses all channels instantly.Cross-Customer SuppressionOpt-out covers all duplicate profiles automatically.No-Deal / Soft-Defer Cooldowns14/30-day cooldowns enforced on no-deal and soft-defer signals.AI Double-Check ValidatorSecond AI pass screens every draft before send.Near-Duplicate BlockerBlocks 85%+ similar repeat messages.Sold-Vehicle GuardNever invites a customer about a vehicle already sold.Price / Payment ScrubberStrips dollar figures before send.AI-Tell SanitizerNo em-dashes, no AI filler phrases in any send.Coworker Override DetectionNo double-sends after a human rep has replied.Appointment-Confirm GuardNo repetitive "still coming?" messages.Slot Cadence CapNo over-messaging within a time slot.Notes-Block SkipHonors your CRM hold-off notes, never overrides them.Do-Not-Contact TrackerA dedicated do-not-contact view keeps opted-out and manually flagged customers permanently out of every outreach queue.DriveCentric Re-Auth BannerWarns on the dashboard the moment your DriveCentric session goes stale and lead detection pauses, with a one-click re-authenticate that honestly reports whether the session actually came back.Staged Credential Connection Test"Test this login" actually connects to your CRM and reports the real result, with staged progress and honest pass/fail labels instead of a fake spinner.Self-Service Account DeletionDelete your own account and data from inside the app, no support request required.Login Health ProbeA background probe periodically verifies that your stored CRM credentials still work, so a broken login is caught before it silently stops lead detection.
Control & Safety
31Daemon Health Auto-RecycleMonitors all background daemons for health; automatically recycles any unhealthy process without downtime.Hourly State Backup & RestoreSnapshots daemon state every hour to disk. If anything crashes, it restores from the last known-good checkpoint.Idempotency LedgerPrevents duplicate sends across any channel by writing and checking a per-customer per-message ledger before every send.Single Validator ChokepointAll outbound messages funnel through one validation layer. No message escapes to any channel without passing every gate.Feature-Flag RegistryEvery experimental capability is behind a named feature flag. Toggle new behaviors instantly without a code deploy.Per-Customer Rate LimitsEnforces per-customer send limits across all channels so no contact is ever storm-messaged in a burst.Send-Queue Dead-Letter HandlingCaptures failed send attempts in a dead-letter queue for review and retry, so no message is silently lost.Auto-Dialer Live HUDNext-call ETA + contacted/remaining counts live.Per-Phase TogglesToggle any automation phase without a restart.Hot-Reload Volume ConfigSet goals and caps live, takes effect immediately.Web→CRM Action QueueTasks, stage changes, and appointments from the web dashboard.Appointments DashboardToday and upcoming schedule at a glance.Send Stats DashboardTexts and emails vs goal, updated every cycle.Customer History ViewerFull contact history in-dashboard, no CRM tab needed.Inventory Health PageScan freshness + missing listing alerts.Facebook Marketplace ControlFBM posting, ghost management, lead-gen, and inbox control.Reactive Inbox Live PanelWait times + unreplied list in real time.iMessage CRM ControlsJOEY sends and controls real blue-bubble iMessage texts to customers, and syncs every message both ways into your CRM timeline. Send, reply, and read iMessage straight from JOEY while the CRM record stays the single source of truth.XP & Rank ProgressionEarns experience points for every call, text, and email JOEY sends for you, leveling up your rank as your real daily output grows.Three Skill TreesOutreach, Compliance, and Closing skill trees that unlock as you keep streaks going, turning consistent activity into visible progression.Header Notification BellA live bell in the dashboard header surfaces new appointments, hot-lead alerts, and system notices the moment they happen.Clickable Dashboard TilesEvery stat tile on the command room is clickable, drilling straight into the list of calls, texts, or leads behind the number.Dashboard Loadout PresetsSave and switch between dashboard layouts tuned for salespeople, managers, and owners, so each role sees the panels that matter most.Employee Login ModeA dedicated employee sign-in gives each rep their own scoped view of their leads, sends, and appointments.Connection Mode ToggleAn app-wide toggle switches how the dashboard talks to the engine, so you can run JOEY locally or over the cloud.Native iOS AppA native iOS app puts the command room, today view, and leads in your pocket, with push notifications and offline support.In-CRM Browser ExtensionA browser extension overlays JOEY controls, signals, and message previews directly inside your CRM tabs, no window switching.JOEY HubOne floating hub in the corner for everything support: chat with the assistant, report a problem, and Make JOEY Better feedback in a single place. Anything unusual is captured and sent to our team with a full diagnosis, even if you do not report it.Universal Light / Dark / System Theme ToggleOne theme toggle in the top bar that follows you across every page and screen size, with live system-theme detection and cross-tab sync.In-App Cancel MembershipCancel your own subscription from inside the app. Cancellation takes effect at the end of the current billing period, no support ticket needed.Onboarding Setup GuideA per-user setup guide flags what is still missing (credentials, preferences) with a popup blocker, and a hinted questionnaire walks you through the rest.
Observability
15Throughput DashboardShows total messages sent per channel, per hour, and per shift, with a live counter and a day-over-day comparison.Per-Send Reasoning RecordEvery outbound message stores the AI's reasoning (why this message, to this customer, at this time) in a queryable log.Latency p50/p95 PanelsTracks end-to-end response latency at p50 and p95 percentiles for every major system operation.Cost AttributionAttributes AI inference spend per customer, per channel, and per day, so you always know what the automation is costing.Drift DetectionMonitors outreach quality metrics over time and alerts when response rates or engagement patterns shift unexpectedly.Reliability SLO TrackingMeasures system uptime, send success rate, and daemon health against defined SLOs, surfacing any breach in real time.Governance Aggregate ViewRolls up compliance, audit, and operational metrics into a single governance panel for management review.Agent Registry & AuditMaintains a live registry of all AI agents, their current state, last action, and performance scores, fully auditable.Response MonitorA live panel tracking inbound customer replies and how fast each one was answered, so a slow response never slips by unnoticed.Customer Cloud SyncCustomer records sync securely to your cloud dashboard, so your fleet view is available anywhere, not just on the shift machine.Health Guardian WatchdogAn always-on guardian continuously probes every daemon and relay, raising an alert the moment anything stalls or drifts unhealthy.CPV (CRM Pro View)Your whole CRM as one live operator console. Three resizable columns of panels: customer intel and full lead history, a reactive inbox of who is waiting on a reply, the notification feed, your outgoing send ledger, live pace and speed to lead, commission, failure tracing, cooldown radar, a response monitor, and inventory search with a full vehicle cheat sheet. Read only, so nothing on this screen can message a customer. Included on Pro and up.Output Gauges RailA left-rail bank of live gauges for the day: tasks completed against target, videos, and channel output, so you can read your progress at a glance.JOEY StatusA plain-language status of what JOEY is doing right now, told in the third person: resting before your shift, waking up, working your leads, plus the live health of anything that needs attention. Off-shift, controls gray out with a live countdown to the second they unlock.Web Push Notification CenterAn installable app with an in-app notification center and real web push, so JOEY alerts reach you even when the tab is closed.
Advanced
7ICO-Personalized TemplatesGenerates outreach templates populated with real KBB instant-cash-offer data: vehicle, amount, and customer name every time.LOOP Autonomous SequencesRuns multi-step autonomous outreach loops (a planned series of touches across days) that adapt based on customer responses.Dead-Deal DetectionFlags a lead as a dead deal when the CRM shows the customer already bought elsewhere or the deal was a dealer purchase, and suppresses further outreach on it.DC Auto Dialer with Outcome TrackingPower-dialer that works through your lead list one call at a time, logs outcomes (voicemail, answered, no-answer), and arms the next step.Multi-Tier AI Model RoutingRoutes each task to the right AI model by complexity and cost: lightweight models for classification, powerful models for drafting.Free Tools LibraryOver a hundred free calculators and lookup tools for car buyers and dealership staff, each with its own page and no account required.JOEY WikiA browsable reference of how JOEY works: what it automates, how the tiers differ, and plain-language explanations of the moving parts.
Reporting
17Daily Progress MetersLive counts vs goal + 7-day sparkline graph.Progress Discord NarrationFive progress bars per shift update to Discord.Call-Pace IndicatorAhead/behind on calls at a glance.Multi-Rep Commission Split CalculatorSplits commission on a deal between multiple reps who worked it together.Workplan Task SummaryTo-do list pulled from CRM, no manual entry.Inventory Real-Time AlertsPhoto alerts for lot changes the instant they happen.Daily Inventory Email BlastFull inventory PDFs to the team every morning.Prestige PointsA long-run prestige score that rewards sustained activity beyond a single level, so the reps who grind every day get real recognition.Dialer Answer-Rate CardA live card on the dialer display shows your call answer rate, so you see connection quality, not just call volume.Deal Pipeline BoardA pipeline board tracks deals through stages, giving you a Kanban-style read on where every active deal sits.Per-Customer Calls-Today BadgeEach customer shows a calls-today badge, so you never over-dial one contact inside a single day.Kangaroo Manager (Beta)A manager-tier companion in beta that rolls each rep JOEY activity into one oversight view with a universal appointment tracker across the team.ROI CalculatorEstimates the return on a JOEY subscription from your own numbers: lead volume, close rate, and average deal profit.Prestige StoreRedeem points earned from JOEY activity on real rewards in the store, tracked against your current point balance.Plan Level-Up CelebrationA celebratory card appears in your account the moment your plan rank increases, so an upgrade is felt, not just billed.A-La-Carte Add-OnsBuy individual JOEY capabilities on their own instead of upgrading your whole plan, priced and toggled per add-on.SPEED Metrics CardA dashboard card showing your speed-to-lead metrics alongside your BY-YOU stats, pulled live from the relay.
PDF Documents
13Daily Inventory Lot Walk PDFA full and compact daily PDF of your dealership lot, generated overnight. Covers every vehicle, overnight changes, price updates, and arrivals. Kills the manual morning lot walk.Vehicle Spotlight 1-PagerHero photo + talking points + objection handlers.Bilingual Spec SheetEnglish/Spanish spec sheet, no translator needed.Vehicle Comparison PDF2-3 cars spec-for-spec in one document.Customer Deal PencilTrade + finance grid ready at appointment time.Out-the-Door QuoteSignable OTD estimate with tax and fees.Trade-In WorksheetAllowance vs payoff with 3 APR scenarios.Lease Scenario Grid36/48-month lease menu in one page.Manager T/O SheetACV/offer/gross + AI recommendation for managers.Weekly/Monthly Inventory SummaryBar-chart inventory PDFs for management.Morning & EOD BriefingsAuto shift-open and shift-close summary documents.Autofilled PDF GeneratorsGenerate deal documents, worksheets, and customer-facing PDFs with customer and vehicle data pre-filled. No manual data entry, no blank fields, ready to hand over.Generate DocsAuto-fill and print your Check Out Sheet and Guest Sheet, or save them as a PDF. Owner CRM data fills them in; anyone can print a blank form or use their own template.
Appointments
10Appointment Detection & AlertPings rep on confirmation within seconds.Appointment SetterJOEY proposes specific times inline with outreach and follows up until the customer confirms a slot. Turns interested leads into booked appointments without back-and-forth.Appointment Tracker and Auto-ConfirmerTracks every appointment JOEY or you set, then automatically confirms with the customer the day before and the morning of. Cuts no-shows without any manual follow-up.Day-of / Day-before RemindersCuts no-shows automatically.No-Show Re-EngagementRecovery sequence fires on missed appointments.Far-Out Warm-UpKeeps appointments warm weeks out.Post-Delivery Follow-UpCSI, referral, and service outreach after delivery.Appointment Quick-AddAdd an appointment in one tap from the extension or dashboard, and JOEY takes over the confirmations and reminders from there.Calendar SubscribeSubscribe your JOEY appointments to Google Calendar, Apple Calendar, or Outlook, so every scheduled appointment shows up where you already look.No-Show TrackingMark an appointment as a no-show yourself, or let JOEY mark it automatically once a past appointment has gone unconfirmed long enough.
AI & Intelligence
9Self-Improving Lessons EngineGets better every shift by learning from outcomes.Your-Voice LearningAdapts to write in your exact voice over time.AI Deal-State ExtractorEvery draft knows the current deal stage.Website Activity (InSite)References specific pages the customer browsed.Multi-Model Fallback ChainDrafts never stop on a provider outage.Self-Heal on AI Auth BreakAuto-failover mid-shift on credential expiry.Quick-Reply Objection LookupPre-approved objection templates at your fingertips.Dealership Persona EditorEdit JOEY dealership persona (tone, signature, dealership name, and no-go phrases) right from the extension options.Ask the LotA chat that answers questions about your inventory in plain language: what is aging, what fits a budget, what to pitch next. Runs on the operational model, no wait.